Here's an overview of Timetastic security:
Your data is sent using HTTPS.
When your data is moving between you and us, everything is encrypted, and sent using HTTPS.
We host on Microsoft Azure
Timetastic is hosted on Microsoft Azure cloud platform. This places your data in their European data centres. At the time of writing we use their UK South for primary and North Europe (Ireland) for backups.
Using Azure means we take advantage of their rigorous security standards and reliance, servers and firewalls are always up to date. You can read more about their specific standards and procedures here: https://azure.microsoft.com/en-gb/support/trust-center/
We don't store your debit/credit card information.
All our payments are processed through Stripe https://stripe.com/gb They are a PCI Service Provider Level 1 organisation - the most stringent certification level available in the payment industry.
Using Stripe means we don't need to store your payment card details, they are sent encrypted direct to Stripe, we don't store them anywhere.
You can read more about security at Stripe here: https://stripe.com/docs/security/stripe
Your passwords are hashed
We hash your passwords using Bcrypt https://en.wikipedia.org/wiki/Bcrypt, but that's no reason not to create a strong password in the first instance.
We encourage you to understand, and educate your employees on what makes a strong password, and use them accordingly, maybe test score a password on here https://lowe.github.io/tryzxcvbn/
Keeping your data secure
Keeping customer data safe is a huge responsibility and our top priority. We work hard to protect our customers data from the latest threats. This is not a one time effort, it's a continual process that we monitor and work on.
How we deal with security issues
When we discover a security threat we follow this process:
1. Understand the nature of the threat.
2. Assess the risk of the threat to our customers data - bearing in mind the likelihood of breach and the impact of a possible breach.
3. Scope the work required to mitigate or eliminate the risk.
4. Prioritise any work according to the results risk assessment.
5. Once the issue is resolved we’ll post an an update on our changelog here:
Reporting security problems
Send all security concerns directly to us from the help centre contact form
We’ll get back to you as soon as we can, usually this will be in 2 hours during week days, but we do check in at weekends too. Feel free to tweet us too https://twitter.com/timetastic