As you can imagine, with Timetastic being heavily reliant on emails occasionally we'll get situations where they don't get through to your inbox. Fear not, most things can be fixed, it's simply a case of pinpointing the issue:
First thing to note is that when we send emails we do get information back from your servers with the status of the message, whether it was delivered or not, and an indication of the possible reason.
On this basis we do make repeated retries but, after 5 retries unfortunately our servers will discontinue trying and block that email address. The reason is that if we continue to send undelivered emails then we run the risk of being labelled a spammer and our email reputation is reduced i.e. we need to block to ensure we can continue to deliver to the rest of our users.
Things you can do to help ensure emails get delivered:
- Make sure the email address you use is fully set up. Because many new users will also be new employees, we regularly see email failures because the email address doesn't yet exist i.e. HR is working faster than IT in setting the new employees.
- Add Timetastic to your list of safe senders on your local email software (you can add email@example.com to a global/corporate address book if you have one)
- Assuming you have firewalls and corporate email then add our domain Timetastic.co.uk to your list of safe senders. Our emails come from the sub-domain email.timetastic.co.uk, so you can also whitelist that sub-domain.
- Whitelist our email sending IP addresses to your list of safe senders: We send from a dedicated IP: 18.104.22.168.
If after taking these measures you are still unable to receive messages from Timetastic, or if you think you might have been added to our block list, then contact us and we'll see if we can spot anything and remove you manually.