To help us deliver Timetastic we have share information and data with various 3rd party apps. We list those apps here and outline the agreements in place:
We use Google Analytics to help us understand the way people use Timetastic so we can make it better and communicate relevant information to users. To provide this Google collects anonymised statistical data about the use of our website and applications.
Peaberry Software Inc (Customer.io)
We use Customer.io for sending emails. To do this Customer.io stores customers email addresses and analytical data on their usage of Timetastic. We use that data to ensure we only send emails relevant to the individual.
To ensure compliance with the law on EU/ USA data transfers, our agreement with Customer.io is based on the Standard Contractual Clauses laid down by the EU.
Our customer support system and emails are provided by Zendesk. Customers email addresses will appear in Zendesk along with all discussion between the customer and ourselves.
Zendesk store their Data in USA Data Centres and have certified with EU-US Privacy Shield https://help.zendesk.com/hc/en-us/articles/229138227-Zendesk-Certifies-to-Privacy-Shield
We primarily use Slack for internal electronic communications. It’s likely these discussions will regard certain customers from time to time, and data in regard to those customers will be shared.
Slack store their Data in USA Data Centres and have certified with EU-US Privacy Shield https://slack.com/privacy-shield-notice
We process debit and credit card payments using Stripe Payments Europe Limited. a worldwide payments provider. The main capture is through their european subsidiary based in Ireland, but some of the data is passed to Stripe Inc. the parent company in the USA. For this transfer to be lawful they employ the European Commission’s Standard Contractual Clauses (“Model Clauses”) to allow for the lawful transfer of such data under the EU Data Directive.
Cloudflare provides content distribution, security and DNS services for web traffic transmitted to and from Timetastic. It allows us to efficiently manage web traffic and help secure the application from malicious activity. The primary information Cloudflare has access to is information in and associated with the Timetastic website URL that the user is interacting with (which includes End-User IP address). All information (which will include service data) contained in web traffic transmitted to and from Timetastic is transmitted through Cloudflare’s systems, but Cloudflare does not have access to this information.
Our relationship with Cloudflare is governed by a specific (GDPR compliant) EU Data Processing Agreement.